Privacy Policy

Last Updated: Apr 9, 2026

This Privacy Policy describes how MV Nutrition LLC, DBA Folqs ("Folqs," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at folqs.co (the "Site"), make a purchase, subscribe to our communications, or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1.  INFORMATION WE COLLECT

1.1.  Information You Provide Directly

Account Information: Name, email address, phone number, password, and account preferences when you create an account.

Order Information: Name, billing address, shipping address, payment information (credit card numbers, PayPal details, or other payment method data), email address, and phone number when you make a purchase.

Communication Information: Any information you provide when you contact us for customer support, submit a review, respond to a survey, or otherwise communicate with us.

Marketing Preferences: Your preferences for receiving marketing communications, including SMS/text message opt-in status.

1.2.  Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and interaction with the Site, including:

Device Information: Web browser type and version, operating system, IP address, time zone, and device identifiers.

Usage Information: Pages viewed, products browsed, search terms, referring/exit pages, date/time stamps, click data, and how you interact with the Site.

Cookie and Tracking Information: Information collected through cookies, log files, web beacons, pixels, and similar tracking technologies. See Section 7 (Cookies) for details.

1.3.  Information from Third Parties

We may receive information about you from third-party sources, including our e-commerce platform (Shopify), payment processors, marketing partners, and analytics providers.

2.  HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Fulfill Orders: Process payments, arrange shipping, provide order confirmations and invoices, and deliver products to you.

Customer Service: Respond to your inquiries, troubleshoot issues, and provide support.

Communication: Send transactional emails (order confirmations, shipping updates), and, where you have opted in, marketing communications about products, promotions, and offers.

Site Optimization: Analyze usage data to improve the Site's functionality, user experience, and performance.

Fraud Prevention: Screen orders and transactions for potential risk, fraud, or other prohibited activity.

Legal Compliance: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Advertising: Provide targeted advertisements and marketing communications that may be of interest to you (see Section 5).

3.  HOW WE SHARE YOUR INFORMATION

We may share your personal information with the following categories of third parties:

3.1.  Service Providers

We share personal information with service providers who perform services on our behalf, including:

Shopify: Our e-commerce platform provider. Shopify 's Privacy Policy.

Payment Processors: To process your payment transactions securely.

Shipping and Fulfillment Partners: To deliver your orders.

Email and SMS Providers: To send transactional and marketing communications.

Analytics Providers: Including Google Analytics, to understand Site usage. Google's Privacy Policy. Opt out of Google Analytics.

Customer Support Tools: To manage and respond to your inquiries.

3.2.  Advertising Partners

We share information about your use of the Site, your purchases, and your interaction with our ads on other platforms with advertising partners (such as Meta/Facebook and Google) to deliver targeted advertisements. This sharing may occur directly or through cookies and similar technologies.

3.3.  Legal and Safety Purposes

We may disclose your personal information: (a) to comply with applicable laws, regulations, or legal processes; (b) to respond to lawful requests from public authorities (including law enforcement or national security); (c) to enforce our Terms of Service; (d) to protect our rights, privacy, safety, or property, or that of our users or others; or (e) in connection with a merger, acquisition, bankruptcy, or sale of all or substantially all of our assets.

3.4.  With Your Consent

We may share your personal information for other purposes with your express consent.

4.  SMS/TEXT MESSAGE PRIVACY

If you opt in to our SMS/text messaging service:

We will not share your opt-in status or phone number with any third party for purposes unrelated to providing the SMS service.

We may share your phone number and opt-in status with third parties that help us deliver text messages, including platform providers, phone companies, and messaging vendors.

We use cookies to track items in your shopping cart, including abandoned carts, to determine when to send cart reminder messages via SMS.

You may opt out at any time by texting STOP to any message you receive from us, or by emailing help@folqs.co. See our Terms of Service, Section 19 for full SMS terms.

5.  BEHAVIORAL ADVERTISING AND YOUR CHOICES

We use your personal information to provide targeted advertisements that may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative at www.networkadvertising.org.

You can opt out of targeted advertising through:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anony mous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Digital Advertising Alliance: http://optout.aboutads.info/

6.  YOUR RIGHTS

6.1.  California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share personal information.

Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

Right to Correct: You may request that we correct inaccurate personal information we maintain about you.

Right to Opt Out of Sale/Sharing: We do not sell personal information as defined by the CCPA. We may share personal information with advertising partners for cross-context behavioral advertising. You may opt out of such sharing by contacting us or using available opt-out mechanisms.

Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information for purposes beyond what is necessary to provide our services.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your rights, contact us at help@folqs.co or by mail at the address below. You may designate an authorized agent to submit requests on your behalf. We will verify your identity before fulfilling any request.

Categories of Personal Information Collected in the Preceding 12 Months:

Identifiers (name, email, phone number, IP address)

Commercial information (purchase history, products viewed)

Internet or electronic network activity (browsing history, search terms, Site interactions)

Geolocation data (derived from IP address)

6.2.  European Economic Area Residents (GDPR)

If you are a resident of the European Economic Area, you have the following rights:

Access: Request access to the personal information we hold about you.

Rectification: Request correction of inaccurate or incomplete personal information.

Erasure: Request deletion of your personal information ("right to be forgotten").

Restriction: Request restriction of processing of your personal information.

Data Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format.

Objection: Object to processing based on legitimate interests or automated decision-making.

Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time.

Lawful Bases for Processing: We process your personal information under the following lawful bases: (a) your consent; (b) performance of our contract with you; (c) compliance with legal obligations; (d) protection of vital interests; (e) performance of a task in the public interest; and (f) our legitimate interests, which do not override your fundamental rights and freedoms.

International Data Transfers: Your personal information is initially processed in Ireland and may be transferred to Canada and the United States for storage and further processing. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper.

To exercise your rights, contact us at help@folqs.co.

7.  COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect information, personalize your experience, and deliver targeted advertising. A cookie is a small data file stored on your device when you visit the Site.

7.1.  Types of Cookies We Use

Essential Cookies (Required for Site Functionality):

 

Analytics and Reporting Cookies:

 

 

7.2.  Cookie Duration

Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted, typically between 30 minutes and two years. 

7.3.  Managing Cookies

Most browsers allow you to control cookies through settings, typically found in "Tools" or "Preferences." You can block or delete cookies, but this may impact Site functionality. For more information, visit www.allaboutcookies.org. Blocking cookies may not completely prevent information sharing with third parties such as advertising partners.

8.  DO NOT TRACK

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, the Site does not currently alter its data collection and usage practices in response to such signals.

9.  DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements. When you place an order, we retain your personal information for our records unless and until you request erasure. For retention period inquiries or erasure requests, contact us at help@folqs.co.

10.  DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Credit card information is always encrypted during transfer over networks. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11.  CHILDREN'S PRIVACY

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@folqs.co to request deletion.

12.  AUTOMATED DECISION-MAKING

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on you. Our processor Shopify uses limited automated decision-making to prevent fraud, including:

Temporary denylist of IP addresses associated with repeated failed transactions (persists for a small number of hours).

Temporary denylist of credit cards associated with denylisted IP addresses (persists for a small number of days).

13.  THIRD-PARTY LINKS

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

14.  CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. When we make material changes, we will update the "Last Updated" date above and may provide additional notice. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.

15.  CONTACT US

For questions about this Privacy Policy, to exercise your privacy rights, or to make a complaint, contact us:

MV Nutrition LLC, DBA Folqs 800 N King St Ste 304 1909

Wilmington, DE 19801 Email: help@folqs.co