Return & Refund Policy

Last updated: Apr 9, 2026 

Folqs Return & Refund Policy — 90-Day Satisfaction Guarantee

At Folqs, we stand behind every order with a simple promise: if something isn’t right, let us know within 90 days of delivery and we’ll make it right. The guidelines below explain how to start a return, what qualifies, and how we keep the program sustainable for all customers.

1.  90-Day Satisfaction Window

You have 90 calendar days from the date tracking shows “delivered” to report an issue.

All returns need a Return Authorization (RA) — please contact us before shipping anything back.

2.  How to Start a Return

Email help@folqs.co with your order number, the item(s) you’d like to return, and a brief note describing the problem.

We’ll reply within one business day with an RA number and the correct return address.

Pack the product securely, include the RA slip (or a note with your name, address, and order number), and ship it using a trackable service.

Unannounced or unlabeled packages can’t be matched to an account and may be refused.

3.  Eligibility & Inspection

 

 

*Limited to last order refund only.

*Returned items must reach our facility within 15 days of RA issuance. 

4.  Costs & Credits

Original shipping fees aren’t refundable.

Return postage is the customer’s responsibility unless the error is ours (e.g., wrong item sent).

Approved refunds are issued to the original payment method within 5–7 business days after inspection.

5.  Keeping It Fair for Everyone

Our 90-day guarantee is here for genuine issues. To keep prices low and the promise sustainable, we may occasionally:

Ask for a quick photo or lot number so we know we’re looking at the right item.

Spot-check unusual patterns, like repeated returns of large quantities in a short time.

Limit future refunds when activity suggests the policy is being stretched beyond normal household use.

These reviews are rare and handled case-by-case. If we ever have questions, we’ll reach out first and work together on a friendly solution.

6.  Delayed or Lost Shipments

Carrier delays are outside our control. We’ll gladly help you track a package, but we can’t accept returns or chargebacks for lateness unless an order remains in “pre-shipment” for more than 30 days, as outlined in the FTC Mail, Internet, or Telephone Order Merchandise Rule (“Selling on the Internet: Prompt Delivery Rules”).

https://www.ftc.gov/business-guidance/resources/selling-internet-prompt-delivery -rules

7.  Subscription Orders (Subscribe & Save)

The following applies to products purchased through a Folqs Subscribe & Save subscription. These terms work together with Sections 1–6 above and our separate Cancellation Policy.

Before your billing date. Cancelling your subscription before your scheduled billing date stops all future charges. No refund is necessary — you simply will not be billed again. See our Cancellation Policy for instructions on how to cancel.

After billing but before shipment. If you are charged on your billing date and your order has not yet received a shipping confirmation, contact us at help@folqs.co and we will cancel the order and issue a full refund to your original payment method within 5–7 business days.

After shipment. Subscription orders that have already shipped are subject to the 90-Day Satisfaction Guarantee described in Sections 1–6 above, including the eligibility conditions in Section 3, the “last order refund only” limit, and the 15-day RA return window.

Damaged or incorrect subscription items. If you receive a damaged, defective, or incorrect item in a subscription shipment, contact us at help@folqs.co within 90 days of delivery. Transit damage claims require photos of the shipping box and product within 7 days of delivery, as described in Section 3.

First-order introductory pricing. Discounted introductory pricing on a first subscription order is non-refundable once the order has shipped, except in cases of damage, defect, or fulfillment error on our part.

Cancellation vs. refunds. Cancelling a subscription stops all future charges. It does not automatically refund orders that have already been fulfilled and shipped. If you believe you were charged in error or wish to dispute a subscription charge, contact us at help@folqs.co and we will investigate promptly.

8.  Need Help?

Support hours: Mon – Fri • 9 AM – 5 PM ET

Email: help@folqs.co (most messages receive a response within 24 hours).

Folqs may update this policy from time to time. The version posted on our website at the moment your RA is issued will apply to your return.