Privacy Policy

Last updated: Jun 26, 2024

Return & Refund Policy

Folqs Return & Refund Policy - 90-Day Satisfaction Guarantee

At Folqs, we stand behind every order with a simple promise: if something isn’t right, let us know within 90 days of delivery and we’ll make it right. The guidelines below explain how to start a return, what qualifies, and how we keep the program sustainable for all customers.

1. 90-Day Satisfaction Window

  • You have 90 calendar days from the date tracking shows “delivered” to report an issue.

  • All returns need a Return Authorization (RA)—please contact us before shipping anything back.

2. How to Start a Return

  1. Email help@folqs.co with your order number, the item(s) you’d like to return, and a brief note describing the problem.

  2. We’ll reply within one business day with an RA number and the correct return address.

  3. Pack the product securely, include the RA slip (or a note with your name, address, and order number), and ship it using a trackable service.

Unannounced or unlabeled packages can’t be matched to an account and may be refused.

 

3. Eligibility & Inspection


*Returned items must reach our facility within 15 days of RA issuance.


4. Costs & Credits

  • Original shipping fees aren’t refundable.

  • Return postage is the customer’s responsibility unless the error is ours (e.g., wrong item sent).

  • Approved refunds are issued to the original payment method within 5-7 business days after inspection.

5. Keeping It Fair for Everyone

Our 90-day guarantee is here for genuine issues. To keep prices low and the promise sustainable, we may occasionally:

  • Ask for a quick photo or lot number so we know we’re looking at the right item.

  • Spot-check unusual patterns, like repeated returns of large quantities in a short time.

  • Limit future refunds when activity suggests the policy is being stretched beyond normal household use.

These reviews are rare and handled case-by-case. If we ever have questions, we’ll reach out first and work together on a friendly solution.

6. Delayed or Lost Shipments

Carrier delays are outside our control. We’ll gladly help you track a package, but we can’t accept returns or chargebacks for lateness unless an order remains in “pre-shipment” for more than 30 days, as outlined in the FTC Mail, Internet, or Telephone Order Merchandise Rule (“Selling on the Internet: Prompt Delivery Rules”).https://www.ftc.gov/business-guidance/resources/selling-internet-prompt-delivery-rules

7. Need Help?

Support hours: Mon – Fri • 9 AM – 5 PM ET

Email: help@folqs.co (most messages receive a response within 8 hours).

 

 

Folqs may update this policy from time to time. The version posted on our website at the moment your RA is issued will apply to your return.